Make a Claim

You must report every claim and any incident that is likely to give rise to a claim in the future.


Liability Incident Notification Guidelines are attached to your Summary of Insurance Cover provided by the IOS. Do not admit liability, do not make an offer or promise to payPlease call Howden Claims Team on 0121 698 8040.

Personal Accident

If you have injured yourself and your injury falls within the benefits description, please contact Howden on 0121 698 8040 and complete the necessary report/claim form as soon as possible to avoid prejudicing your claim.

Loss of Revenue

If the pool you operate at is closed for more than 14 consecutive days due to one of the perils listed please contact Howden on 0121 698 8040 and discuss your circumstances.

Legal Expenses

Claims or any situation that could lead to a claim should be directed to Abbey Claims Line 0345 543 8713 as soon as possible providing your policy number and brief details of the circumstances or by writing to/email Abbey using the details below:

The Claims Department, Abbey Legal Protection, 20 Fenchurch Street, London, EC3M 3AZ

If you write to or email Abbey a claim form will be sent to you for completion which must be returned without delay